Member Communications Specialist - (2400137)

Primary Location: US-OH-Brooklyn
Work Locations: Brooklyn, 100 American Road Brooklyn 44144
Job 7 - General Staff
Organization: Marketing & Communications
Schedule: Regular
Shift: Standard
Employee Status: Individual Contributor
Job Type Full-time
Job Leve: Day Job

Member Communications Specialist - (2400137) 

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.
 
Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
 
Develops elements of communication plans focusing on customer retention for assigned audience segment. Integrates strategy with execution to generate varied and moderately complex materials.

Responsibilities:
Member Communications Specialist I

• Writes and edits content for general or standardized customer retention materials maintaining a clear message and consistent brand identity with few, if any, grammar errors or typos.

• Develops general communications to internal business units and brokers and assists senior staff with complex communication programs.

• Provides clear direction to design and production staff.

• Coordinates with data analytics team to ensure programs are tracked and measured.

• Assists other Marketing and Communications staff with projects on an ad-hoc basis.

• Helps draft necessary communications to address HIPAA compliance and notification under the direction of the legal department.

• Performs other duties as assigned.

Member Communications Specialist II

• Writes and edits content for varied and moderately complex customer retention materials maintaining a clear message and consistent brand identity with few, if any, grammar errors or typos.

• Develops general communications to internal business units and brokers and assists senior staff with complex communications programs.

• Coordinates with data analytics team to identify areas of campaigns to be measured and tracked to supply reliable, actionable data.

• Oversees design and production efforts for assigned projects.

• Assists other Marketing and Communications staff with projects on an ad-hoc basis.

• Helps determine best response related to HIPAA compliance and notification under direction of the legal department.

• Performs other duties as assigned.

Sr. Member Communications Specialist:

• Creates strategic communications plans and executes elements of those plans.

• Writes/edits content for complex materials focusing on customer retention maintaining a clear message and consistent brand identity with few, if any, grammar errors or typos.

• Mentors and guides junior-level staff on content development, project management and other functions.

• Designs test plans with data analytics team to collect reliable, actionable campaign data.

• Manages vendor relationships as needed for research, production and other services.

• Assists other Marketing and Communications staff with projects on an ad-hoc basis.

• Performs other duties as assigned.

Qualifications:

Member Communications Specialist I
Education and Experience:

• Bachelor’s degree in Communications, Journalism, Marketing, or related field.

• Up to 1 year experience in communications or related field which includes online communications venues, preferably in the health insurance, healthcare, or financial services industry.

 
 Technical Skills and Knowledge:

• Knowledge of communications concepts and best practices.

• Strong writing and proofreading skills with a demonstrated command of grammar, spelling and sentence structure.

• Intermediate Microsoft Office skills.

• Knowledge of print and multimedia production.

 
Member Communications Specialist II
Education and Experience:

• Bachelor's Degree in Communications, Journalism, Marketing or related field.

• 3 years of experience as a Member Communications Specialist or equivalent experience in communications or related field, preferably in the health insurance, healthcare, or financial services industry.

 
Technical Skills and Knowledge:

• Knowledge of and ability to apply communications concepts and best practices. 

• Strong writing and proofreading skills with a demonstrated command of grammar, spelling and sentence structure.

• Advanced Microsoft Office skills.

• Knowledge of print and multimedia production.

 
Sr. Member Communications Specialist
Education and Experience:

• Bachelor's degree in Communications, Journalism, Marketing or related field.

• 5 years progressive experience as a Member Communications Specialist or equivalent experience in communications or related field, preferably in the health insurance, healthcare or financial services industry.

 
Technical Skills and Knowledge:

• Knowledge of and the ability to apply advanced communications concepts and best practices.

• Excellent writing and proofreading skills with a demonstrated command of grammar, spelling and sentence structure.

• Advanced Microsoft Office skills.

• Knowledge of print and multimedia production.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

• A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.

• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.

• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.

• Discounts at many places in and around town, just for being a Medical Mutual team member.

• The opportunity to earn cash rewards for shopping with our customers.

Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.

• 401(k) with company match up to 4% and an additional company contribution.

• Health Savings Account with a company matching contribution.

• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.

• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.

• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.

• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.

• Mentoring and coaching to help you advance in your career.

• Tuition reimbursement up to $5,250 per year, the IRS maximum.

• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.


At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.