Venue Coordinator - The Elliot

Role: Venue Coordinator
Reports to: Chief Operating Officer
Classification: Hourly, Part-time
Rate: $20/hour

Job Overview
The Venue Coordinator acts as the day-of main point of contact for The Elliot’s events, such as weddings, receptions, private events, fundraisers, and public events. This position maintains day-of venue operations, provides excellent customer service, and ensures all policies are upheld during set up, event time, and tear down. 

Job responsibilities include:

• Serving as the main point of contact, providing excellent customer service and direction for clients, guests, staff, and vendors for scheduled events from beginning to end.

• Opening the building promptly for all events and conduct all opening procedures.

• Closing the building at the assigned time for all events and conducting a post-event walk-through and closing procedures.

• Reviewing the event prep email provided by The Elliot’s leadership at the beginning of every event.

• Monitoring the event space often and remaining available for inquiries and requests.

• Setting up & tearing down chairs for ceremonies and some tables, as requested.

• Upholding and enforcing The Elliot’s building, vendor, catering, bar, client, and emergency management policies during the event.

• Troubleshooting issues as they arise and inform The Elliot’s leadership as appropriate

• Maintaining a checklist and notes for every event from open to close.

• Tracking arrival and departure times for key staff and vendors 

• As applicable, hosting an event check-in with security, bar staff, and additional venue coordinator staff during shift change.

• Stocking bathrooms, kitchen, and bar before and throughout the event, as needed.

• Maintaining building cleanliness during events, including occasional mopping, sweeping, and garbage disposal.

• Completing all trainings and attend required staff meetings (paid).

• The Venue Coordinator may be asked to support The Elliot hosted events by managing check-in, supporting set up/tear down activities, and/or greeting guests.

Requirements

• Excellent communication skills and confidence in speaking with guests, clients, staff and vendors

• Problem-Solving Skills – being able to come up with a solution in the moment for the best outcome

• Adaptability - ability to pivot direction and remain composed when issues or changes arise

• Be able to prioritize and multitask several duties during the day of an event or rental   

• Candidates must have strong organizational skills, attention to detail, and be comfortable working with the public in both organized and informal situations

• Ability to work a flexible schedule, including evenings, weekends, and holidays

• Strong understanding of event flow and event processes

• Willingness to serve as the point person in the case of emergency or crisis, training provided

• Convey a professional image to clients and vendors at all times

Qualifications

• Experience with event/hospitality management is required (at least 2-3 years experience)

• Must have a valid Ohio Driver’s License

To apply, please send your resume to Katie Mang at katie@theelliotcle.com.