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Transit Ambassador

Posted: 03/14/2024

Job: IRC32468
Job Title: Transit Ambassador
Organization Name: Greater Cleveland Regional Transit Authority

About Greater Cleveland Regional Transit Authority
The Greater Cleveland Regional Transit Authority (GCRTA) service encompasses 460 square miles, and we provide 45 million rides annually, which is 150,000 to 200,000 rides on a typical weekday, through a variety of services, including Healthline, bus, paratransit, light rail, heavy rail, and vanpools. GCRTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold Award for Bus Safety & Security Excellence. We are proud to be one of Northeast Ohio's major employers with 2,100 employees carrying out our mission of Connecting the Community.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program, and participation in the Ohio Public Employee Retirement System (OPERS). GCRTA also offers Tuition Reimbursement.

The Greater Cleveland Regional Transit Authority (RTA) has openings for Transit Ambassadors in our Transit Police Department. This is a great opportunity for career growth in public service! 

Detailed Description

  • Rides GCRTA trains on specified lines at designated times to monitor activities.

  • Punctually attends daily briefing meetings to receive assignments.

  • Interacts/engages with GCRTA personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the GCRTA system.

  • Assists in medical emergencies on GCRTA property by gathering information, providing logistical support, and/or providing first aid as appropriate; summons medical response when needed.

  • Provides various routine assistance to GCRTA personnel; fills out forms and writes basic reports; enters data into appropriate computer database or application.

  • Assists passengers with fare system issues and address any questions to help ensure payments are collected by conducting fare inspections; helps any passengers that are having difficulties using the fare system. 

  • Assists passengers with transfers; helps guide customers to access alternate bus or train services during regular service as well as in the event of a service disruption.

  • Answers passenger inquiries and always maintains a courteous and friendly demeanor. 

  • Maintains an expert knowledge of the bus and light rail system to answer all customer inquiries and provides directions when asked.  

  • Maintains vigilant watch at rail stations and transit centers and helps maintain a safe and clean environment for passengers. Occasionally removes and disposes of litter on trains to help maintain clean environment.

  • Handles customer compliments, criticisms, and complaints equally with a calm and pleasant demeanor; attempts to address customer's issues but recognizes when issues need to be elevated to the next level. 

  • Ensures a commitment to safety through consistent and professional behaviors in performance of all job functions.

  • Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.

  • Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel, requests assistance as necessary and appropriate.

  • Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.

  • Participates in and successfully completes required training.

  • May be required to operate GCRTA vehicles.


Job Requirements
Minimum Requirements 

  • Possession of a high school diploma, GED or recognized equivalent.


  • One (1) year of full-time equivalent community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.

Additional Details
Working Conditions: ​
The working conditions described below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Environmental Conditions:
This person will have frequent exposure to inclement weather; possible exposure to hazardous materials and/or infectious blood or other infectious materials; may be exposed to offensive smells, dust, dirt, water, vibrations, and loud continuous noises must be willing to perform all duties described in this job description under adverse weather conditions, including extreme heat or cold and inclement weather.

Physical Demands:
Requires maintaining physical condition necessary for standing for prolonged periods of time, and for walking, bending, stooping, sitting, and climbing.