Rental Specialist - Inside Sales

Responsibilities

• Respond to rental and equipment-sales inquiries and own each order through fulfillment.
• Work with customers, vendors, production partners, and theaters to understand equipment needs, schedules, budgets, and logistics.
• Use production and product knowledge to recommend the right AV rental solution, including higher-end or expanded options when appropriate.
• Create complete, accurate quotes and orders with equipment, accessories, cabling, dates, logistics, pricing, and notes.
• Manage short-term rentals, production-company cross-rentals, and long-term organizational rentals.
• Support box sales and used-equipment sales.
• Coordinate inventory, substitutions, quality checks, testing, and preparation with warehouse and production teams.
• Keep customers informed and resolve changes before pickup, delivery, or production.
• Process contracts, payments, and customer records; follow up on quotes and completed orders; build repeat business and meet service and revenue goals.

Requirements

• Hands-on background in production, professional audio, AV, technical theater, or equipment rental preferred.
• Working knowledge of professional AV equipment across audio, video, lighting, staging, and related production systems.
• You do not need to be an expert in every discipline, but you must have enough production knowledge to understand the customer's application, build a complete order, and recognize better rental opportunities.
• Comfortable asking technical questions and involving internal specialists when needed.
• Strong customer service, active listening, and clear communication with customers, vendors, production partners, and theaters.
• Organized and detail-oriented, with the ability to manage multiple quotes, orders, and deadlines.
• Comfortable learning inventory, pricing, rental systems, and business software.