Community Outreach Coordinator

Greater Cleveland Food Bank Mission Statement: “We work to ensure that everyone in our communities has the nutritious food they need every day.” 

Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including:

• Paid Time Off and Holiday Pay beginning day one
• Low-cost medical, dental, and vision insurance 
• Generous retirement plan 
• Wellness programs
• Childcare assistance 
• Tuition and Student Loan assistance
• Short-term and long-term disability coverage
• Life insurance

Apply today and become part of a mission-driven organization dedicated to making a difference in the community.

SUMMARY

The mission of the Greater Cleveland Food Bank is to ensure that everyone in our communities has the nutritious food they need every day. The Community Outreach Coordinator supports this mission by assisting eligible neighbors in completing applications for SNAP (food stamps) and other public benefits through the Ohio Benefits self-service portal (OB). This position requires the person to travel to various community locations to educate the community about SNAP and other public benefits and screen neighbors one-on-one for these benefits. This position also requires the Community Outreach Coordinator to build partnerships with community organizations and work with staff and volunteers to connect eligible community members to benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is not all-inclusive and other duties may be assigned. 

• Work as part of a team to find and reach community members who are eligible for but not receiving SNAP benefits. This individual is responsible for submitting on average 15 SNAP applications per month.
• Identify and reach out to agencies and organizations to partner on SNAP and public benefit enrollment events.
• Publicize and market the Help Center via flyers and other means. 
• Engage the community on site at community events, Mobile Pantry distributions, pop-up clinics, libraries, hunger centers and other available venues. 
• Maintain required job knowledge and skills and core professional competencies. Attend and participate in required educational programs and staff meetings. 
• Read, respond to and be responsible for information relayed via e-mail, text message and instant message communications from staff and supervisors on all assigned work days.
• Maintain professionalism in all interactions with social service agencies, community partners, neighbors, volunteers, and coworkers in order to uphold the exceptional reputation of the Greater Cleveland Food Bank and the Benefits Outreach Department.
• Work directly with neighbors to assist them in applying and obtaining primarily SNAP, and other public benefits programs using the Ohio Benefit State-wide software. 
• Educate neighbors about State and Federal regulations about documentation, ABAWD requirements and what they can expect in an interview with their county’s Job and Family Services.
• Inform neighbors of follow up processes within their county and empower them to advocate for themselves in order to receive their benefits.
• Refer neighbors to other social service agencies as needed, in order to meet their needs as expressed to the Community Outreach Coordinator. Form and maintain relationships with other social service agencies.
• Track applications completed daily on the department’s shared programs; Ohio Benefits and Cap60.  
• Support all Outreach team functions at the Community Resource Center and provide direct neighbor engagement a minimum of 20 hours per week at the Community Resource Center.  
• Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank.
• Performs other job-related duties as assigned. 

Supervisory Responsibilities

N/A or description of duties.

Qualifications

High school diploma or general education degree (GED) required. A Bachelor’s degree in related field (such as education, social work, psychology, etc.) or one year of experience in related field (such as community organizing, customer service, case management in a nonprofit setting, or social work) is required. Experience in public benefit management software preferred but not required. Experience in training, teaching, and/or public speaking is preferred but not required. Experience working at a nonprofit social service agency, either as a volunteer or employee, is required. Must possess outstanding communication skills with strong attention to detail. Must be able to effectively work in a team atmosphere with highly diverse people in order to achieve the goals and objectives of the Outreach Department and carry out the mission and values of the Greater Cleveland Food Bank. Must be able to work independently towards personal and team goals, as well as prioritize own work. Must be available to work some evenings and weekends, as needed, as part of a 40 hour work week. Must be able to maintain own schedule and balance flexible hours. Must be oriented towards efficient problem solving, multi-tasking, conflict management, and teamwork. Must possess basic understanding, familiarity, and sensitivity to hunger and poverty issues. Proficiency in Windows based computer software required. A valid Ohio Driver’s License and proof of automobile insurance are required (mileage is reimbursed). Unencumbered driver’s license is required. Willingness to drive the Greater Cleveland Food Bank’s Food Truck and/or support events where the Food Truck is present is required. Required commitment to valuing diversity and contributing to an inclusive work environment as demonstrated through work, life or community experience.

Physical Requirements and Environment

The physical requirements for this position include: Ability to frequently remain in a stationary position. Occasional ability to move about inside the office to access file cabinets, office machinery, etc. Ability to operate a computer or other office productivity machinery frequently. Occasional ability to ascend/descend stairs to access work spaces. Ability to position or move body to access filing cabinets or other work equipment frequently. Ability to constantly exchange accurate information and communicate in person or via telephone with neighbors, partners, donors, coworkers and other members of the community. Must be able to frequently view a computer screen. Ability to move office equipment/supplies constantly. Ability to lift 25-50 lbs on a regular basis. Travel is constantly required for this position. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate. Employee will be required to travel to various locations in the community.

Salary Range: $20 - $22.06 per hour

Proud to be a North Coast 99 Employer for 2017-2023

Please note that the Food Bank does not sponsor work visas for our positions. Candidates must have the legal right to work in the United States without the need for visa sponsorship. Offer of employment is contingent upon successful completion of an initial background check, drug screening, physical examination, and employment verification, and will be completed during the onboarding process.