Project Manager, Online Learning and Academic Technology

Posted: 03/15/2024

Education

Project Manager, Online Learning and Academic Technology
Cleveland, OH, United States
Department: Online Learning & Academic Technology
Location: Jerry Sue Thornton Center
Reports To:  Executive Director, Online Learning and Academic Technology
Recruitment Type:  External/Internal
Requisition ID: req4918
Employment Type: Administration and Professionals
Union Position: Non-Union
Work Schedule: M-F, 8:30 a.m. - 5:00 p.m.
Number of Openings:  1

Job Description:

SUMMARY
Manages various projects within the Online Learning and Academic Technologies (OLAT) Department and provides project management, administrative, logistical and support assistance.   Works independently managing a wide range of complex and confidential academic technology projects, including online proctoring service, vendor contracts, budget support, research, faculty training, and academic technology review cycles. In addition, the Project Manager will play an integral role in working with leadership to implement and maintain the learning management system. Provides administrative support to the Executive Director, OLAT. Holds extensive knowledge of the budget and Online Learning and Academic Technologies policies and procedures and will conduct research, develop metrics, track data and develop reports as needed.

ESSENTIAL FUNCTIONS

Manages the development and execution of several concurrent online learning and academic technologies projects as directed by the Executive Director.
Provides support to the Executive Director to develop and monitor overall departmental budget and prepares monthly budget reports.
Assists in obtaining vendor quotes, processing requisitions and purchase orders, reconciling payments, and tracking budget changes from Budget Unit Leader
Maintains records and files for budget processes and monitors contracts with external academic technology vendors and departmental memberships (e.g., ProctorU, Qwickly, Anthology, Pear Deck, D2L, Respondus, Turnitin, ReadSpeaker, PlayPosit, Mediasite, Quality Matters, Online Learning Consortium, etc.)
Serves as central initial contact for academic technology vendors and the Executive Director, independently providing information, drafting correspondence with vendors, conducting research on issues and proposing solutions to the Executive Director
Troubleshoots and resolves queries relating to online leaning and academic technologies. Serve as the primary administrator for ProctorU or other proctoring service and secondary administrator for other academic technologies.
Provides training to the college-wide community on assigned academic technologies.
Contributes to the department’s Learning Management System (LMS)/ D2L’s Brightspace implementation initiative.
Provides a wide range of complex office administration and support to the Executive Director, including preparing correspondence, committee support, handling meeting scheduling and logistics, and creating reports.
Liaises with the Associate Vice President for Academic Professional Development, Instructional Design & Online Learning’s office
Provides Online Learning and Academic Technology project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
Liaises with Online Learning and Academic Technology Faculty Ambassadors and LMS Faculty Champions
Assists in the review cycle of various academic technologies.
Assists the Level 2 Help Desk team to support faculty and students with issues related to the learning management system or other academic technologies.
May be responsible for selecting, training, supervising and evaluating part-time student assistants and student interns
Manages committees/councils and special projects/assignments of the Executive Director
Assists in the development of departmental communication, marketing materials, social media and departmental website
Performs other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s degree in a related field.
Significant related experience may substitute for education.
Minimum of five years of progressive experience in project management and administrative support.
Demonstrated experience assisting with budget planning, preparing, and monitoring.
Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department.
Demonstrated experience in a role requiring dynamic and abstract problem-solving methods in adaptive situations.
Requires excellent communication and interpersonal skills and the ability to provide information and service to a wide range of internal and external contacts.
Minimum of five years of demonstrated experience managing large digital education projects.
Demonstrated experience effectively making decisions that have major implications on the management and operations within a department.
Demonstrated experience in the use of social media to promote/market an idea, concept or product to the public.
Demonstrated experience requiring diverse problem-solving methods in a variety of situations.

KNOWLEDGE, SKILLS and ABILITIES

Possess strong project management, organizational and time-management skills.
Possess excellent written, verbal and interpersonal communication skills.
Ability to foster a team environment and work collaboratively.
Ability to research effectively.
Ability to work accurately with great attention to detail.
Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to effectively accept direction from multiple levels of the College in various departments.
Possess working knowledge of administrative support concepts, practices and procedures with the ability to apply to varied situations as it pertains to the departmental focus.
Demonstrated basic proficiency with MS Visio or an equivalent program.
Demonstrated intermediate project management skills.
Demonstrated intermediate proficiency with Microsoft or an equivalent program team.
Demonstrated intermediate proficiency with Banner or an equivalent program.
Demonstrated intermediate proficiency with Webex, MS Planner, MS Teams, Banner, Argos, Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
Possess sensitivity to appropriately respond to the needs of a diverse population.

COMPETENCIES

CRITICAL COMPETENCIES

Service Focus
Time Utilization
Communication
Quality of Work

VERY IMPORTANT COMPETENCIES

Adaptability
Collaboration

IMPORTANT COMPETENCIES

Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Demonstrated experience with academic technologies
Demonstrated experience working in an educational institution (K-12 or higher education)
Demonstrated experience working with D2L’s Brightspace, Blackboard Learn, or other learning management systems

KNOWLEDGE, SKILLS and ABILITIES

Superior MS Office skills
Familiarity with using SharePoint as a document repository/content management tool
Strong analytical and problem-solving skills

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;
Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Project Manager, Online Learning and Academic Technology

Cuyahoga Community College (Tri-C)

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Project Manager, Online Learning and Academic Technology

Manages the development and execution of several concurrent online learning and academic technologies projects as directed by the Executive Director.

Provides support to the Executive Director to develop and monitor overall departmental budget and prepares monthly budget reports.

Assists in obtaining vendor quotes, processing requisitions and purchase orders, reconciling payments, and tracking budget changes from Budget Unit Leader

Serves as central initial contact for academic technology vendors and the Executive Director, independently providing information, drafting correspondence with vendors, conducting research on issues and proposing solutions to the Executive Director

Troubleshoots and resolves queries relating to online leaning and academic technologies. Serve as the primary administrator for ProctorU or other proctoring service and secondary administrator for other academic technologies.

Provides training to the college-wide community on assigned academic technologies.

Contributes to the department’s Learning Management System (LMS)/ D2L’s Brightspace implementation initiative.

Provides a wide range of complex office administration and support to the Executive Director, including preparing correspondence, committee support, handling meeting scheduling and logistics, and creating reports.

Liaises with the Associate Vice President for Academic Professional Development, Instructional Design & Online Learning’s office

Provides Online Learning and Academic Technology project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.

Liaises with Online Learning and Academic Technology Faculty Ambassadors and LMS Faculty Champions

Assists in the review cycle of various academic technologies.

Assists the Level 2 Help Desk team to support faculty and students with issues related to the learning management system or other academic technologies.

May be responsible for selecting, training, supervising and evaluating part-time student assistants and student interns

Manages committees/councils and special projects/assignments of the Executive Director

Assists in the development of departmental communication, marketing materials, social media and departmental website

Performs other duties as assigned.

REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s degree in a related field.

Significant related experience may substitute for education.

Minimum of five years of progressive experience in project management and administrative support.

Demonstrated experience assisting with budget planning, preparing, and monitoring.

Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department.

Demonstrated experience in a role requiring dynamic and abstract problem-solving methods in adaptive situations.

Requires excellent communication and interpersonal skills and the ability to provide information and service to a wide range of internal and external contacts.

Minimum of five years of demonstrated experience managing large digital education projects.

Demonstrated experience effectively making decisions that have major implications on the management and operations within a department.

Demonstrated experience in the use of social media to promote/market an idea, concept or product to the public.

Demonstrated experience requiring diverse problem-solving methods in a variety of situations.

KNOWLEDGE, SKILLS and ABILITIES

Possess strong project management, organizational and time-management skills.

Possess excellent written, verbal and interpersonal communication skills.

Ability to foster a team environment and work collaboratively.

Ability to research effectively.

Ability to work accurately with great attention to detail.

Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships.

Ability to effectively accept direction from multiple levels of the College in various departments.

Possess working knowledge of administrative support concepts, practices and procedures with the ability to apply to varied situations as it pertains to the departmental focus.

Demonstrated basic proficiency with MS Visio or an equivalent program.

Demonstrated intermediate project management skills.

Demonstrated intermediate proficiency with Microsoft or an equivalent program team.

Demonstrated intermediate proficiency with Banner or an equivalent program.

Demonstrated intermediate proficiency with Webex, MS Planner, MS Teams, Banner, Argos, Microsoft Outlook, Word, Excel, and PowerPoint.

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.

Ability to develop and maintain relationships with key contacts to enhance workflow and quality.

Possess sensitivity to appropriately respond to the needs of a diverse population.

COMPETENCIES CRITICAL COMPETENCIES

Service Focus

Time Utilization

Communication

Quality of Work

VERY IMPORTANT COMPETENCIES

Adaptability

Collaboration

IMPORTANT COMPETENCIES

Continuous Improvement

PREFERRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING

Demonstrated experience with academic technologies

Demonstrated experience working in an educational institution (K-12 or higher education)

Demonstrated experience working with D2L’s Brightspace, Blackboard Learn, or other learning management systems

KNOWLEDGE, SKILLS and ABILITIES

Superior MS Office skills

Familiarity with using SharePoint as a document repository/content management tool

Strong analytical and problem-solving skills

PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Cuyahoga Community College (Tri-C)

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REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

COMPETENCIES

CRITICAL COMPETENCIES

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)