Project Coordinator

SUMMARY

The Project Coordinator will assist FIT Project Managers in the organization & execution of ongoing projects. This role involves monitoring project plans, schedules, work hours, vendor relationship management, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner and on budget. The Project Coordinator oversees multiple components of the larger project and is primarily responsible for administrative tasks involved with project lifecycle.

PRIMARY RESPONSIBILITIES

• Responsible for assisting project managers to ensure timely delivery of FIT recurring service implementation projects and new site buildouts. Tasks could include:

• Ensuring all documentation is collected and provided to the appropriate teams. 

• Updating the FIT project tracking system with details for purchasing of project hardware and licensing.

• Coordination with project manager to determine what products are needed. 

• Coordination with project manager to determine when products are needed. 

• Continuing to move projects forward to meet deadlines. 

• Responsible for the coordination of network infrastructure deployment projects with internal teams and clients.

• Responsible for ordering and overseeing installation of FIT ordered Internet circuits and analog lines.

• Responsible for disconnecting FIT ordered Internet circuits and analog lines.

• Responsible for coordinating 3rd party cabling & audio video (AV) vendors to schedule jobs according to FIT determined priority.

• Responsible for the coordination of VoIP Phone system implementations including: 

• Coordination of porting telephone numbers.

• Collaborating with FIT solutions team to outline call flows.

• Gathering auto attendant recordings.

• Gathering requirements for phone hardware & licensing needs.

• Documenting and following up on important actions and decisions from meetings. 

• Ensuring projects adhere to the FIT project lifecycle process and all documentation is maintained appropriately for each project.

• Working with Project Managers (PMs) & Engagement Managers (EMs) on client projects as determined necessary.

• Continuously evaluate the project process for improvements and efficiencies. 

KNOWLEDGE AND SKILL REQUIREMENTS

• Preferred 1-3 years’ experience in customer service, project management, sales support, or client services.

• Demonstrated ability to work successfully in team atmosphere.

• Demonstrated ability to organize and accomplish tasks successfully.

• Strong attention to detail and organizational skills are required.

• Demonstrated ability to complete tasks with minimum supervision.

• Demonstrated ability to meet deadlines and to manage multiple projects simultaneously.  

• Demonstrated ability to work in a fast-paced, high-growth environment and the ability to adapt to an evolving environment.

• Strong interpersonal, written, and verbal communication skills.  

• Ability to maintain confidentiality with regards to the information being processed, stored, or accessed on FIT or client networks and obtained through the client relationships.

• BA/BS or equivalent work experience. 

WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:

• Reliable transportation, valid driver’s license, and car insurance

• May require occasional evening and weekend work.

• May require occasional work weeks over 40 hours.  

• Must be able to lift/carry 25 lbs.

APPLICATION

To apply, submit an application online through our Career Center.

Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country. 

FIT Technologies offers a comprehensive benefits package including: 

• Health, dental, vision, life insurance 

• Paid time off and paid holidays 

• Paid Parental Leave 

• Employee Stock Ownership Plan 

• 401(k) with match 

• Dependent Care FSA