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Support Administrator

Posted: 04/21/2023

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Support Administrators to facilitate the development of person-centered plans for individuals that promote self-determination. Develop, authorize and revise a personal budget based upon needs and outcomes identified in the plan. Assist individuals and their families to explore and obtain services and supports. Implement an ongoing system of review.  The nature of work will include, but is not limited to, the following: 

  • Act as the primary point of coordination for the person-centered planning team. Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.    
  • Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual.  Complete and/or coordinate thorough assessments to determine the need for services and supports. Revise assessments as needs change and annually. 
  • Facilitate the development of a person-centered plan, including the determination and direction of needed supports.  Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan. 
  • Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person.  Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP. 
  • Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs.  Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools. Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed. 
  • Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers. 
  • Promote community presence and participation.  Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities. 
  • Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services. Take action to remediate any immediate concerns regarding health and welfare.
  • Assist individuals in choosing providers as needed. 
  • Assist with enrollment onto Medicaid waivers as appropriate. Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
  • Establish an individual’s eligibility for services of County Board of DD.

START DATE:   The Cuyahoga DD hires Support Administrators in groups, or what we refer to as “waves." The next target date for onboarding Support Administrators is Monday,  July 10, 2023. 

BILINGUAL  OPPORTUNITIES: Due to the need to serve some individuals and families in Spanish, we are also considering a few candidates who are fluent in both English and Spanish.  Bilingual applicants would need to be able to communicate in both languages verbally and in writing.   It is NOT necessary that all applicants be bilingual to apply for this position as we have multiple openings and only two are bilingual.  If you are specifically interested in one of the bilingual assignments, please make sure your qualifications and preference are highlighted on your resume and/or cover letter.

SALARY & BENEFITS:  The Cuyahoga County Board of DD is a mission-driven organization.  Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission.  We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees.   Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities, outstanding healthcare benefits as well as free dental, vision, and life insurance.  We also have a fantastic pension plan through the Ohio Public Employees Retirement System.   If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. 

** SALARY RANGE:  The minimum starting salary for a Support Administrator holding a BA degree is $50,668.00.l  The minimum starting salary for a Bilingual SA or a SA holding a MA degree is $52,209.00.


  • Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
  • Experience providing service coordination and/or experience working in a DD program are highly recommended. 
  • The ability to obtain and maintain SSA certification with certification occurring within state statute time lines.
  • Valid state of Ohio driver's license and continued maintenance of excellent driving record.
  • To qualify for one of the bilingual specialty assignments, candidates must be fluent in both English and Spanish (read, write, and speak). If you would like to be considered for one of the bilingual assignments, please indicate your qualifications in your resume and/or cover letter. 

Application Procedure:  Applicants must apply ONLINE using the URL provided.