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Customer Care Associate “Firefly”

Posted: 11/09/2022

About Sense by the Falls

We are a pour-your-own candle boutique where patrons can choose the vessels and scents for their own personalized candles while enjoying the company of friends and family along with a relaxing beverage.

Located in Downtown Cuyahoga Falls, we are close to many shops and restaurants, creating an amazing home base to explore everything that the town has to offer!

The Sense experience allows patrons to create their candles and either stay at the shop or spend some time wandering DTCF while their candles cure.

We value diversity, inclusion and equity as a core value.

Position Description

Fireflies will spend their time creating an inviting atmosphere for our patrons. 

Duties will include (but are not limited to):

Greeting patrons
  • Assisting patrons with scent selections and vessels

  • Serving drinks (and cleaning up!)

  • Pouring wax

  • Serving trays, supplying wicks, etc.

  • Being present for questions and assistance

  • Collecting payment (no cash handling - all electronic!)

  • Cleaning the store, washing glassware, cleaning restrooms (before, during and after hours), emptying trash, etc.

  • Keep all retail displays and supplies stocked

Sense hours are:

  • Wednesdays & Thursdays: 10:00 AM - 9:00 PM (Patrons from 11:00 AM - 8:00 PM)

  • Fridays & Saturdays: 10:00 AM - 11:00 PM (Patrons from 11:00 AM - 10:00 PM)

  • Sundays: 11:00 AM - 7:00 PM (Patrons from 12:00 PM - 6:00 PM)

  • Closed Mondays & Tuesdays

Position will require employees to stand for more than 4 hours per day, the ability to occasionally lift up to 50 lbs

Position is part-time (under 30 hours per week) and pays $11/hour. Position is non-salary, non-exempt. Persons with disabilities are encouraged to apply.